Refund policy
At Valtier Watches, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be returned in its original packaging.
- Include all original accessories and documentation.
- Be accompanied by proof of purchase.
How to Request a Return
To initiate a return, please contact our customer support team at:
Email: support@valtierwatches.com
Please include:
- Your order number
- Full name
- Reason for the return
- Photos of the product if applicable
Our team will provide further instructions regarding the return process.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.
Please provide clear photos showing:
- The item received
- The packaging
- Any visible damage
We will review the issue and arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Personalized or customized products
- Gift cards
- Items damaged due to misuse, neglect, or unauthorized modifications
- Products returned without prior authorization
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item is defective
- The item arrived damaged
- An incorrect item was received
Original shipping fees are non-refundable unless required by applicable law.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, orders may already be processed and prepared for shipment, making cancellation unavailable.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Contact Information
Valtier Watches
Website: valtierwatches.shop
Email: support@valtierwatches.com
By placing an order through our website, you acknowledge and agree to this Refund & Return Policy.