Shipping policy
At Valtier Watches, we are committed to providing a reliable and transparent shipping experience for our customers.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website:
Website: valtierwatches.shop
Email: support@valtierwatches.com
1. Order Processing Time
All orders are processed within:
1–3 business days
After your order has been processed and shipped, you will receive a confirmation email containing your tracking information (when available).
Please note that orders are not processed or shipped on weekends or public holidays.
2. Delivery Times
Our estimated delivery time for customers in the United Kingdom is:
🇬🇧 United Kingdom: 7–14 business days
Delivery times are estimates and may vary depending on:
- Shipping carrier delays
- Customs inspections
- Weather conditions
- Public holidays
- High-demand periods
- Incorrect or incomplete delivery information provided by the customer
3. Order Tracking
Once your order has been shipped, tracking details will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
4. Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
Please carefully review:
- Full name
- Delivery address
- Postal code
- Contact information
Valtier Watches is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
5. Delayed Orders
While we do our best to ensure timely delivery, some circumstances are outside of our control.
If your order has not arrived within the estimated delivery timeframe, please contact us:
Email: support@valtierwatches.com
Our team will investigate the shipment status and assist you.
6. Lost or Missing Packages
If your tracking information shows that your order has been delivered but you have not received it, please:
- Check with family members, neighbours, or your building reception.
- Contact the shipping carrier for additional information.
- Contact us if the issue remains unresolved.
We will work with you to help resolve delivery issues.
7. Customs, Duties & Taxes
For orders shipped within the United Kingdom, customers are generally not responsible for additional customs charges.
For international orders (if available), customers may be responsible for any customs fees, duties, or taxes imposed by local authorities.
8. Contact Us
If you have any questions regarding your order or shipping, please contact:
Valtier Watches
Website: valtierwatches.shop
Email: support@valtierwatches.com
Valtier Watches is dedicated to providing a smooth and secure shopping experience with reliable delivery for all customers.